March 14, 2023
Apple launches Shop with a specialist via video
Customers in the US can now video-connect an Apple specialist to buy the iPhone range, including the iPhone 14 and iPhone 14 Plus, which are available today in an all-new yellow color
CUPERTINO, CALIFORNIA Apple today launched Shop with a Specialist over Video, a new live shopping experience on apple.com for customers in the United States. Shop with a Specialist over Video securely and one-way connects customers looking to buy an iPhone with a member of the retail team through a video shopping session. With this new service, customers can browse the latest models, explore new features, and learn about Apple Trade In deals, carrier deals, moving to iOS, and various financing options.
“We’re constantly innovating to offer our customers an even more personalized experience and meeting them where we want them to deliver the best of Apple,” said Karen Rasmussen, Apple’s head of Retail Online. “With Shop with a Specialist over Video, our team members look forward to connecting with customers and providing exceptional service while learning which iPhone best suits them.”
Improving the shopping experience for customers
Customers can visit apple.com/shop/buy-iphone and with just a few clicks, they can instantly connect with an Apple specialist for superior service and expert advice on choosing the best iPhone model. Once connected, customers can compare features, colors, sizes and find the best deal through the Apple Trade In program or their carrier.
Buy the latest iPhone 14 range with a specialist over video
The beautifully designed and durable iPhone 14 and iPhone 14 Plus, available today in a brand new yellow, feature an impressive dual camera system, the powerful A15 Bionic Chip and all-day battery life, with the iPhone 14 Plus boasting the longest battery life of any one iPhones of all time. Both models also offer groundbreaking safety features such as crash detection and emergency SOS via satellite.1 This allows users to get the help they need even when cellular or Wi-Fi service is unavailable. iPhone 14 and iPhone 14 Plus are available in Midnight, Starlight, (PRODUCT)RED, Blue, Purple and the new Yellow for $799 and $899 respectively. US customers can get up to $600 in iPhone 14 credit when they trade in iPhone 11 or later2 from apple.com/store via Shop with a Specialist via video, in the Apple Store app and at Apple Store locations.
connection with a specialist
Shop with a Specialist over Video is available to US customers daily from 7:00 a.m. to 7:00 p.m. PT at apple.com/shop/buy-iphone. During the session, an Apple team member will be in front of the camera and will be sharing their screen, but they won’t be able to see the customer. If customers find that a session is unavailable or accesses the site outside of business hours, they can contact a specialist 24/7 by phone or chat.
The best place to buy Apple
Apple makes it simple and easy for customers to discover the latest products and accessories, connect with experienced team members, or learn new skills with programs like Today at Apple. Whether it’s in person, online, via video, or through personalized recommendations in the Apple Store app, Apple team members can help customers choose the device and financing option that’s right for them.
Apple revolutionized personal technology with the introduction of the Macintosh in 1984. Today, Apple is the world leader in innovation with the iPhone, iPad, Mac, Apple Watch and Apple TV. Apple’s five software platforms – iOS, iPadOS, macOS, watchOS and tvOS – offer seamless experiences across all Apple devices and empower people with groundbreaking services like the App Store, Apple Music, Apple Pay and iCloud. Apple’s more than 100,000 employees are committed to making the best products in the world and leaving the world better than we found it.
- Emergency SOS via satellite and Find My via satellite are currently available in Canada, France, Germany, Ireland, the UK and the US and will be available in Austria, Belgium, Italy, Luxembourg, the Netherlands and Portugal later this month. The service is included free of charge for two years from the moment a new iPhone 14 model is activated.
- Trade-in values will vary based on the condition, year and configuration of the eligible trade-in device. Not all devices are eligible for credit. Customers must be 18 or older to trade in a device for credit or an Apple Gift Card. Trade-in value can be used to purchase a qualifying new device or added to an Apple Gift Card. Actual value awarded is based on receipt of a qualifying device that matches the description provided when the estimate was generated. Sales tax can be charged on the full value of a new device purchase. A valid photo ID is required for in-store trade-ins (local laws may require this information to be retained). Offer may not be available in all stores and may vary between in-store trade-in and online exchange. Some stores may have additional requirements. Apple or its trade-in partners reserve the right to refuse or limit the quantity of any trade-in transaction for any reason. For more details, contact Apple’s trade-in partner for trade-ins and recycling of eligible devices. Restrictions and restrictions may apply.